Ordering terms
Last updated 28 October 2026
Who we are
Dorima is run by . Registration number: . VAT number: . Address: . Contact: WhatsApp 084 276 1987 or .
Prices and weights
Prices are in rand per kilogram, as shown when you order. You pay for what you ordered. Meat is portioned and weighed to order, so final weights can vary a little:
- Lighter than ordered: the difference is yours. We keep it as credit on your account, and it comes off your next order automatically when you check out with the same name and cellphone number. Prefer a refund? Ask us on WhatsApp and we'll refund it instead.
- A little heavier, up to R10 or 2%, whichever is less: that's on us. You don't pay more.
- Heavier than that, or a cut isn't available: we WhatsApp you first. You can pay the difference, or we remove or reduce the item.
Ordering and payment
Pay now by card. Pay by card, Apple Pay or Google Pay on Yoco's secure payment page. Your order is placed once the payment goes through. Add any requests in the notes.
Arrange on WhatsApp and pay by EFT. For special requests, large orders or if you'd rather pay by EFT: sending your order this way doesn't place it yet. Our team confirms the details with you on WhatsApp and sends your invoice. Pay by EFT using the invoice number as the reference and send us the proof of payment. Your order is placed once payment is received. Orders not confirmed within 48 hours are closed and not charged, and invoices that aren't paid within 48 hours may be closed too.
Delivery
Your order is ready within 3–5 business days after payment, and we WhatsApp you the day. You choose how it reaches you at checkout:
- We deliver. We deliver up to km from us, with Uber, Bolt or a courier. The delivery fee depends on the distance () and is shown at checkout before you pay. It's a fixed fee: nothing more to pay for delivery later. Further away, or if we can't find your address on the map, WhatsApp us and we'll see what we can do.
- We deliver with Uber or Bolt. You pay the trip's estimated cost with your order. If the trip costs less, we refund the difference; you never pay more than the estimate.
- We deliver with Uber or Bolt, paid separately. The trip isn't in your order total: it usually costs , depending on distance. We confirm the exact amount on WhatsApp before you pay.
- We deliver. The delivery fee is shown at checkout before you pay.
- Your own Uber or Bolt. No delivery fee from us: book your own Uber or Bolt to collect your order from us in Pretoria. We WhatsApp you the address and when it's ready. The trip is arranged and paid between you and Uber or Bolt.
Cancellations, quality and refunds
You can cancel free of charge until your order is portioned. Because meat is perishable, the 7-day cooling-off period for online orders doesn't apply (Electronic Communications and Transactions Act, section 42). If something is wrong with your order, WhatsApp us with a photo as soon as possible and we'll replace it or refund you. Refunds for card payments go back to the card you paid with; EFT refunds go to your bank account.
Privacy and security
We only use your details to handle your order: see our privacy notice. Card payments are handled by Yoco: we never see or store your card details.
Questions and complaints
Contact us on WhatsApp 084 276 1987 and we'll sort it out. If we can't, you can contact the National Consumer Commission (thencc.org.za).